COVID-19 Updates & FAQ’s
Our online store is still open but we have shut our Swansea bricks-and-mortar store.
We are open 8.30am – 16.30pm Monday to Thursday. We will be closed on Fridays for the foreseeable future.
For the time being, we regret that we are not able to take orders by phone.
We have everything in stock as usual aside from hardware.
The only hardware currently available is the nzo pod system. Designed with ease-of-use in mind, simply slot the pre-filled pod into the device and inhale. The nzo pod system is compact in size, lightweight and ideal for vapers looking for a hassle-free vape.
For those who favour a more powerful device, we are hoping to release a new range of upgraded devices mid-may. Be the first to hear of product releases by following us on Facebook, or subscribing to our newsletter.
We are systematically working through all emails, and we try to respond within 24 hours but could take up to 3 working days. This is due to an increase in the volume of emails received, coupled with our staff working in shifts to minimise contact during the COVID-19 pandemic.
We apologise for the delay and encourage you to only send one email per query as this won’t get you a faster response and will just slow processing down. Thank you for understanding.
We have also had a big uplift in the number of customers phoning with queries and unfortunately, we can not answer them all. We have had to move staff into the pack and dispatch to ensure we get your orders out as quickly as possible, meaning there are less staff to answer the phone.
Preferably, drop us an email at [email protected] and we will get back to you.
Due to the current situation, we are experiencing a large increase in customer orders. Our team are working hard to ensure your order is processed as quickly as possible. Please be patient if orders or refunds are delayed, and only contact us if absolutely necessary.
For urgent queries, please email [email protected]
Orders are dispatched via Royal Mail and they have published some useful information on the delivery of items here: https://www.royalmail.com/coronavirus.
Your postman will knock the door and retreat so they are at least 2m from the door when you answer, leaving your parcel on the floor for you to collect. Although we have been advised the risk level of contracting the virus from postal items are low, it is good practice to wash your hands thoroughly after handling the package and dispose of the outer packaging once opened.