High demand and postal delays mean deliveries may take longer than usual. Please see our COVID-19 FAQ's before getting in touch.

MAY MADNESS! - FREE Delivery on orders over £18. FREE 10ml bottle of juice on orders over £25. For the entirety of May.

COVID-19 Updates & FAQ’s

Our online store is still open but we have shut our Swansea bricks-and-mortar store.

We are open 8.30am – 16.30pm Monday to Thursday. We will be closed on Fridays for the foreseeable future.

For the time being, we regret that we are not able to take orders by phone.

Orders may take up to 5 working days to be dispatched. We are working hard to get orders out as quickly as possible, but the increase in orders coupled with our staff working in shifts to minimise contact has had an impact on dispatch time.

Royal Mail has advised up it may take up to 5 days for delivery as they are under a lot of strain with the current COVID-19 situation. This is the worst-case scenario and dependent on your postcode.

Don’t worry if you haven’t received an update after the confirmation email. We are hard at work getting your order ready. You will receive an email once your order has left our warehouse. If you have not received a dispatch confirmation email in 5 days, please do get in touch via [email protected]

You can change or cancel your order at any time before dispatch. Just email [email protected] with your order number and we will get back to you.

Apologies but we do not offer a pre-order service at this time for out of stock items. We are working hard to maintain stock levels, but if in the unfortunate event an item goes out of stock, we hope to have it back in stock within 7 working days.

We have everything in stock as usual aside from hardware.

The only hardware currently available is the nzo pod system. Designed with ease-of-use in mind, simply slot the pre-filled pod into the device and inhale. The nzo pod system is compact in size, lightweight and ideal for vapers looking for a hassle-free vape.

For those who favour a more powerful device, we are hoping to release a new range of upgraded devices mid-may. Be the first to hear of product releases by following us on Facebook, or subscribing to our newsletter.

We are systematically working through all emails, and we try to respond within 24 hours but could take up to 3 working days. This is due to an increase in the volume of emails received, coupled with our staff working in shifts to minimise contact during the COVID-19 pandemic.

We apologise for the delay and encourage you to only send one email per query as this won’t get you a faster response and will just slow processing down. Thank you for understanding.

We have also had a big uplift in the number of customers phoning with queries and unfortunately, we can not answer them all. We have had to move staff into the pack and dispatch to ensure we get your orders out as quickly as possible, meaning there are less staff to answer the phone.

Preferably, drop us an email at [email protected] and we will get back to you.

Due to the current situation, we are experiencing a large increase in customer orders. Our team are working hard to ensure your order is processed as quickly as possible. Please be patient if orders or refunds are delayed, and only contact us if absolutely necessary.

For urgent queries, please email [email protected]

Orders are dispatched via Royal Mail and they have published some useful information on the delivery of items here: https://www.royalmail.com/coronavirus.

Your postman will knock the door and retreat so they are at least 2m from the door when you answer, leaving your parcel on the floor for you to collect. Although we have been advised the risk level of contracting the virus from postal items are low, it is good practice to wash your hands thoroughly after handling the package and dispose of the outer packaging once opened.

 

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