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Terms & Conditions

For full details of your rights under the Distance Selling Regulations, please contact your Citizens’ Advice Bureau or a solicitor.

These terms and conditions set out the basis on which you can use our website and place orders for items from Decadent Vapours. By ordering goods from Decadent Vapours, you are deemed to have understood and accepted these terms.

You may contact us at this address Unit 12 Llwyn y Graig, Garngoch Industrial Estate, Gorseinon, Swansea, SA4 9WG or by email to [email protected] or phone us on +44 (0) 1792 897103.

When you place an order to purchase a product from us, you will be sent an e-mail from Decadent Vapours confirming receipt of your order and setting out the details of your order. During the checkout process you will be forwarded to the PayPal secure checkout system to enter your credit/debit card details, or to complete the transaction using your PayPal account.

Age of Consent

By purchasing a product from Decadent Vapours, you are confirming that you’re 18 years old or older. (It is a criminal offence in the UK to supply, directly or indirectly, persons under the age of 18 years.) *Decadent Vapours reserves the right to cancel any order immediately without notice if we believe that the order has been placed by someone who is not legally entitled to and under the age of 18.

Ordering

When placing an order through our website, you will have a selection of different products, strengths and flavours to choose from. If any of our products are out of stock, we will clearly underline this and notify you all via our website.

Before confirming your order and making payment you will see the total goods, purchase prices including vat and carriage displayed on screen prior to proceeding to payment. All our products are VAT inclusive and on receipt of payment your order will be processed and an email will be sent to you outlining the contents of your order and information about cancelling.

Payments must be received before orders can be dispatched.

Processing Cut-Off Time

For any orders placed before 2.30pm, they will be processed and shipped the same day depending on stock levels. If there is insufficient stock, the order will be shipped the next working day after manufacturing.

All orders placed after 2.30pm will be processed the next working day.

Processing cut-off time will vary as specific times of the year e.g. Christmas and will be clearly communicated to you.

Terms & Conditions of Delivery

Delivery times are approximate and are subject to change. Due to seasonal increases in demand and factors beyond our control, there may occasionally be longer delivery times. We aim to inform you of any such situation to avoid disappointment.

Please note Royal Mail First Class and Royal Mail EU Economy are not tracked in any fashion. Under this delivery, if your parcel is lost in the postage system by a third party delivery service, the cost of your item/s will not be covered by Decadent Vapours and is not the responsibility of Decadent Vapours. Decadent Vapours Ltd will not be responsible for any lost parcels where untracked or unsigned options have been chosen by you.

Decadent Vapours as a company uphold the highest standards of service but can on occasion be let down by third party handling companies. Should you wish your item/s to be protected from loss/theft, we would recommend using the tracked options (Next Working Day DPD & Tracked EU and International Orders).

When placing an order please ensure your delivery address is correct, as we will not replace or re-send any order at our expense if incorrect details have been supplied by you. Your telephone number and/or e-mail address may be provided to the courier so they can notify you of approximate delivery time and allow for tracking.

UK Orders

If you have yet to receive a tracked and signed for delivery after 15 working days from dispatch, the order is considered lost. Due to the tracked nature, you will be able to put in a claim with DPD through Decadent Vapours.

Next Working Day from DPD can take two days in remote areas, including the Scottish Highlands, the Channel Islands, the Isle of Man, Northern Ireland and some other off-shore islands.

International Orders

International shipping costs will vary depending on the weight of your order. The order weights are calculated automatically during ordering. The final shipping price will be displayed on your order summary prior to checkout. 

Please allow 10 working days from when your order was dispatch to contact us if it has not yet arrived. For any international orders in the EU, the order will be considered lost 25 days after shipping. 

US & Non-European Orders (World Zone 1 and World Zone 2)

If you have not received a tracking number, or have not received your order after 15 days, please contact us at [email protected]. Any international orders outside the EU, the order will be considered lost 31 days after shipping.

Please note that international orders may be held at local borders and may be subject to import fee payments before delivery.

Goods exported outside the EU are not subject to UK VAT (Value Added Tax). Zero-rated sales only apply to orders shipped to addresses outside the UK/Europe/EU.

Shipping costs will vary depending on the weight of your order. The order weights are calculated automatically during ordering. The final shipping price will be displayed on your order summary prior to checkout.

By clicking on the “Checkout” button, you agree that you have read, understand, and accept the Decadent Vapours Delivery terms and conditions.

Returns

Customers can return any unwanted items or items ordered in error within 30 days of the order being delivered. All items must be unopened, the original packaging with all seals intact. All items for return must be notified to us via email to [email protected] at the soonest possible moment.

Returning unwanted items will be at the cost of the buyer (you!). Upon receiving the returned items, we will ensure that a full refund for the price you paid for the item(s) and it’s original postage.

This returns policy does not affect your statutory rights.

Damaged or Missing Items

Any orders with contents that are damaged on arrival or the delivery has missing items, you must notify us via email to [email protected] within 48hrs of your delivery.

Any liquid products which are damaged in transit will be replaced subject to Complaint investigation.  Any damaged bottles or spilt liquid must be disposed of according to local requirements by the buyer (you!).

Any hardware products which are Dead On Arrival (DOA) will be replaced or refunded providing we are notified within 48hrs of delivery. We do not accept responsibility for any damage caused after delivery. This includes any damage by incorrect assembly or any modification of the hardware product.

For full details on notifying us about damaged or missing items please see Complaints section below.

Cancellation

Under the Consumer Protection (Distance Selling) Regulations 2000 you have the right to cancel your order within a period of 7 working days. The period of 7 working days begins on the day after you receive your goods.  You must inform us of your wish to cancel in writing either by letter, email or phone call within this period.

If the order has already been dispatched, please follow our returns policy. You must take reasonable care of the goods and not use them. You should return goods to us in their original packaging, wherever possible, as soon as possible. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage.

Propylene Glycol (PG)

PG is used in the majority of e-liquids and in a variety of other items, such as pharmaceuticals and cosmetic products. A mild reaction to PG is not very common, so you shouldn’t be overly concerned about it if you’re new to vaping. However, there are occasional cases of a mild reaction to e-liquids that include a 50% or over PG base. Symptoms are a sore, dry or inflamed throat and mouth. If you do discover you have a reaction to PG based e-liquids, we advise that you stop vaping immediately and instead try a higher percentage VG base. You can do this by switching to our Shake & Vape Kit, where you can choose a VG Base (75%VG/25%PG). The lower percentage of PG usually results in no allergic reactions and allows you to continue vaping. If you do continue to have a reaction to e-liquids, we advise you stop vaping immediately and consult a medical professional.

Complaints

Complaints are taken extremely serious by Decadent Vapours and we endeavour to make sure that our customer’s complaints are dealt with in a professional and confidential manner. Any complaints must be made to [email protected] where this will be dealt with as soon as possible. Please put in the subject line ‘Complaint’. We will make every effort to ensure that any complaints are resolved within 7 working days.

To aid with a swift resolution of the complaint, the following information must be included in the email:

  • Name & contact details
  • Order number
  • Description of complaint (including photos for damaged and missing items)
  • Product name and batch number

Each complaint will be investigated on its own merit. We may require additional information from you during the investigation. Upon investigation completion, we will email you with the outcome and a resolution for your approval.

If complaints are a result of our mistake, any items received which are unopened will required returning. The items can be returned by you, which we will refund the cost of shipping.

We do not deem “I don’t like the flavour” or “I don’t like the feel of this device” as grounds to make a complaint. If your liquid product does not taste anything like the name of the product e.g Tobacco tasting of Strawberry, please raise a complaint.

Changes to Terms

Decadent Vapours are entitled to alter these Terms and Conditions at any time but this right shall not affect the existing Terms and Conditions accepted by the Buyer upon making a purchase.

Last updated: 06/08/2020

Decadent Vapours Ltd VAT Number: GB213184441

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